CLIENT HANDBOOK

CLIENT ORIENTATION HANDBOOK

Name: ____________________________________

Entry Date: ________________________________

Unit: _____________________________________

MISSION

It is our mission to provide a safe, clean, and healthy living environment for persons recovering from the disease of alcoholism/addiction. We offer sober housing in a centrally located area of Delray Beach close to meetings, jobs, Atlantic Avenue and the beach. We require involvement in 12 step programs and provide random drug and alcohol testing. We are dedicated to assisting our clients in every way possible to achieve a productive and successful livelihood while at Healing Properties Delray Beach. We reserve the right to be extremely selective in our screening process and are interested in Clients who are motivated and serious about their recovery.

VALUES

At Healing Properties, our values are at the center of everything and these values include: Honesty, Hope, Faith, Courage, Integrity, Willingness, Humility, Doing Right, Understanding, Taking Responsibility for Self, Self-Discipline, Perseverance, Awareness, Love, Service, and Family. We are 100% invested in helping each individual under our care to attain these values themselves.

VISION

Our vision is to provide you with the tools you need to combat addiction and become the man you were meant to be.

Client Application

Name: ________________________________________________________________________________________________

Cell #: ________________________________________________________________________________________________

E-Mail Address: ________________________________________________________________________________________

Sobriety Date: _________________________________________________________________________________________

Age: _________________________________________________________________________________________________

Hometown: ____________________________________________________________________________________________

Treatment Centers: ______________________________________________________________________________________

History of Drug/Alcohol Use: __________________________________________________________________________

Probation/Court/Sexual Offender: __________________________________________________________________________

Probation Officer’s Name and #: ___________________________________________________________________________

Sponsor & Phone #: _____________________________________________________________________________________

Step: _________________________________________________________________________________________________

Drug of No-Choice: _____________________________________________________________________________________

Most Time Clean (In Months): ____________________________________________________________________________

Medical Issues: _________________________________________________________________________________________

Dual-Diagnosis: (YES / NO): List: _________________________________________________________________________

Medications: (YES / NO): List: ___________________________________________________________________________

Marital Status: (SINGLE / MARRIED / SEPERATED / DIVORCED / WIDOWED)

Children: (YES / NO)

Job: (YES / NO): WHERE: ____________________________________________________________________________

Education: (TRADE / GED / HIGH SCHOOL / SOME COLLEGE / ASSOCIATES / BACHELORS / MASTERS / PHD)

Car: (YES / NO): TYPE: ________________________________________________________________________________

Social Security #: _______________________________________________________________________________________

Date of Birth: __________________________________________________________________________________________

PEER-TO-PEER CONFIDENTIALITY

To reinforce a community in which others can share their feelings and thoughts confidentially among peers is important.

Use this as your golden rule: What is said on property, stays on property.

Please do not discuss peers’ personal information, thoughts, or feelings at any outside meetings or places where others may overhear them.

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Client Date

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Staff Date

Consent for Release of Confidential Information

I, _________________________, born on _____________, Social Security Number: _____________________, authorize Healing Properties to:

___ Disclose to ___ Obtain from

___ Electronic ___ Oral ___ Written

Name of Person/Agency: __________________________
Address: __________________ City: _______________ State: _____ Zip: ___________
Phone: ________________ Cell Number: ______________ Fax Number: __________________

Email Address: _______________________
Relationship to Client: ___________________________

The following information:

___ Presence in Program	____ Medical history/current status
___ Progress in Program	____ Discharge planning
___ Treatment plans	____ Laboratory test results
___ Employment information	____ Legal status
___ Results of physical exam ___ Aftercare recommendations	____ Family information
☐ Other: ______________________

Reason for release of information:

(Under the Mental Health Code, release of mental health records must be germane to the purpose and need for disclosure.)

___ Continuity of treatment – Patient history – Case Management services

___ Emergency contact – General Updates

___ Court services – Legal purposes – Probation – Disability claiming – Unemployment claiming – Employment continuity

☐ Other: ________________________________

I understand that my records are protected under Federal Confidentiality regulations (42 CFR Part 2) published August 10, 1987, and the Health Insurance Portability and Accountability Act of 1996 (P.L. 104-191), 42 U.S.C. Section 1320d, et. Seq and cannot be disclosed without my written consent unless otherwise provided for in the regulations. I understand that my medical record may contain information concerning my psychiatric, psychological, drug or alcohol abuse, HIV/Acquired Immune Deficiency Syndrome (AIDS) and/or related conditions.

I understand that I may revoke this authorization at any time upon written notice to Healing Properties. I acknowledge that such revocation will not be effective if Healing Properties. has already acted in reliance upon this authorization.

This authorization is valid (if not previously revoked) this consent will terminate upon 365 days from the date of signature of this form, or the following event/condition: _________, or the completion of treatment, or at the time of the final insurance billing, as the case may be, whichever is later.

_________________________________________________ _______________________ __________________________________________ _______________________________________

Client Date Staff Date

Consent for Release of Confidential Information (cont.)

Prohibition on Re-disclosure of Information

This information has been disclosed from records protected by Federal Confidentiality rules (42 CFR part 2). The Federal rules prohibit making any further disclosure of this information unless further disclosure is expressly permitted by the written consent of the person to whom it pertains or as otherwise permitted by 42 CFR part 2. The Federal rules restrict any use of the information to criminally investigate or prosecute any alcohol or drug abuse client.

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Client Date

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Staff Date

Staff Contact Sheet:

Kurt Allen: 561-699-9026

PROGRAM OVERVIEW AND FORMAT

Healing Properties is intended to help you start a path to rehabilitation and progress while establishing a pro-social lifestyle and responsibility in the community. The goal of this program is to help you find ways to make healthy choices that lead to a better quality of life. Healing Properties is proud to offer this residence as an opportunity for personal growth to individuals who are ready to make positive changes in their lives.

Your thinking and behaviors will be challenged during your involvement in this program. Our goal is to pass on as much information and insight to you as you wish to receive while you are here to assist with your personal growth. If at any time you have difficulties adjusting to the changes in your life or you have the need to talk to someone, let us know. We will meet with you!

In the next few months you will be making decisions that will affect your life and the lives of those close to you. In the past you have not always made the best choices for yourself. We would like to help you see your many choices so you can make the best decision for yourself.

HEALING PROPERTIES offers you many opportunities for personal growth and accountability. It is the overview of this program to provide you with structured living arrangements that are both supportive of your recovery and happiness.

Obligatory Meeting While Staying at Healing Properties:

Sundays 12:00PM – House Meeting (All)

Sundays 7:00PM – Sunday Night Blitz (Until Client finishes his 4^th Step)

Thursdays 6:00PM – Big Book Study (First 4 Thursdays)

Second Wednesday of the Month – Alumni Meeting (ALL)

Phase One (<30 days): Strongly encouraged to participate in local substance abuse treatment; no overnight passes allowed, curfew is 11:00PM seven days per week, must attend AA/NA meetings 7 days per week, must acquire an AA/NA sponsor, must acquire employment within the local community (job search hours enforced are 10AM-4PM Monday through Friday), and must pay weekly rental obligations. Within this time frame we expect you to have a sponsor and be up to the 3^rd Step in a 12 Step Program.

Phase Two (30+ days): Should client be complying with Phase 1 obligations then curfew will be extended 11PM weekdays and 2AM Friday and Saturday evenings. Clients must continue meeting all housing rules and may be considered for overnight passes. Within this time frame we expect you to at least be working on your 4^th Step.

Successful Completion: Healing Properties requires a 90-day commitment. At 90 days, we expect you to have completed a 5^th Step and current on rent. We recommend that you don’t move out to independent living until you are on your 12^th Step and sponsoring. So, when you move out you can come back to property and Sponsor some of the new guys.

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Client Date

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Staff Date

House Rules and Agreement

I, ________________________________________, (Client) agrees that as a GUEST OF HEALING PROPERTIES, if I violate any of the following rules that I am “Surrendering” my rights of possession to the unit being occupied, immediately. (UPON DISCHARGE: PRE-PAID RENT WILL NOT BE REFUNDED; AND ANY REMANING BALANCE DUE TO HPI WILL BE TURNED OVER TO ALLIED NATIONAL COLLECTION AGENCY WITHIN 30 DAYS) (Security Deposit: $300.00 – Weekly Rent: $300.00)

This Agreement will be in effect for one (1) year commencing on the date of admission, ___________/_________________/_______________, and will automatically be renewed unless notice has been given.
Client agrees to make a minimum 90-day commitment to Healing Properties.
Client must obtain a Sponsor and be working The 12 Steps while at Healing Properties, Inc. (HPI).
Client must attend at least one (1) AA/NA meeting a day for first 90 days while at Healing Properties, then 5 meetings a week after that.
This agreement will act as a “Release of Information”. Client must agree to allow HPI staff stay in contact with Treatment Center, Family Members, Court Personnel, Sponsor or Sober Supports when appropriate, at any time while residing at HPI, to coordinate Continuing Care Plan.
Client must attend a mandatory community meeting, at HPI main compound, every Sunday afternoon at 12:00 PM while staying at HPI.
Client must attend a mandatory Big Book Study, at HPI main compound, every Thursday night at 6:00 until graduation.
No using or having illegal (i.e. Cocaine, Heroin, Benzodiazepines, etc.) or illicit drugs (i.e. Spice, Kratom, Bath Salts, Steroids, etc.), including alcohol while staying with HPI. If you possess any illegal substances on the property the police will be called.
Client must be willing to submit to random drug and/or alcohol testing at any time. A positive result (i.e. Relapse) is a rule violation and refusal to take the test will be considered a positive result.
If Client is on prescribed medication, staff must be informed. If Client is prescribed medication and/or stops taking his medication at any time during his stay, staff must be informed. Self-Medicating (Changing his prescription without a doctor’s consent) is considered a relapse.
Client must sleep in his Unit each night unless prior arrangements have been made with staff.
Curfew is 11:00 PM for the first 30 days. After 30 days and 4 On-Site Big Book Studies, Curfew is 11 PM Sun-Thu and 2:00 AM Fri and Sat. (If Client does not arrive for curfew or sleep at the property without prior consent or a Pass from HPI Staff, HPI will consider that an act of “Abandonment” and at that time the Client releases his rights of possession to his Unit.)
Overnight passes may be granted after 30 days with HPI. HPI reserves the right to approve or deny each pass based on Client’s progress: rent must be current, working steps with sponsor, and have written plan of action for time away from HPI. All pass requests must be in writing one week prior to pass date (with a plan of action) to be considered.
Rent is paid each week, by Friday, 7:00pm, in advance for the following week, unless prior arrangements have been made. If Client does not call or show up to pay rent by the time stated above he/she will be on a 9:00PM curfew the current Friday and Saturday.
If Client has a balance over $400.00 he will be on an 11:00pm curfew until his balance is paid in full. If the balance is more than $600.00 due in rent, the Clients curfew will be at 10:00pm.
Client must have a job within the first two weeks. Clients having unusual job requirements (i.e. working until close at a restaurant after curfew) must have HPI management’s approval. All Clients in the process of obtaining a job must be off the Property by 10:00 AM Monday – Friday and may return after 4:00 PM, looking for a job. (NO TECH SUPPORT JOBS ALLOWED AND ALL PHONE ROOM JOBS MUST BE APPROVED!)
Client’s Room and the Unit must be cleaned at all times. Dishes must be cleaned immediately after use, and put away. Client’s bed must be made each morning. Client will participate in on-going mandatory Unit clean up at House Senior’s discretion.
Clients are not allowed in other Client’s Room and/or Unit unless accompanied by the Client who occupies the Room and/or Unit.
Management must have access to all rooms, at all times. No locked doors unless management has a key to the room.
No physical confrontations (Fighting) or being verbally confrontational (Yelling) with any Client or Staff.

HPI HAS ZERO TOLERANCE IN THIS REGARD!

There will be NO derogatory statements uttered in regards to RACE, GENDER OR SEXUAL Orientation.

HPI HAS ZERO TOLERANCE IN THIS REGARD!

No (This includes ‘borrowing’ without prior consent). HPI HAS ZERO TOLERANCE IN THIS REGARD!
No gambling.
No Smoking within the Units. Nothing such as incense, candles, etc. are to be burned in the Unit.
No Sleeping on the sofa in the living room.
No Bicycles in the house. Bicycles are to be stored in the bike racks or storage closet. Client is responsible for his own lock.
Any visitor to HPI property will be asked to leave immediately if HPI Staff or House Senior suspects any use of illegal or illicit drugs including alcohol. This rule includes but is not limited to any inappropriate behavior(s) visitors might display. Clients having been discharged in a negative manner (Who did not Graduate) will not be permitted back on HPI property without the expressed permission of the owner.
No overnight guests. All visitors must be out by the curfew of the Client they are visiting.
No persons of the opposite sex, sex partners (boyfriends or girlfriends) are allowed on the properties at any time. This includes the driveway and parking lots adjacent to the property. No sexual activity anywhere on HPI’s Properties.
If Client breaks or damages item(s) provided by HPI, Client is required to have written agreement with HPI management on terms of replacement.
Healing Properties, Inc. is not responsible for any of the Client’s personal property whether it is stolen, lost or damaged.
Any Client holding negative contracts (having knowledge of any house rules being broken by other Clients) will be considered in violation of HPI rules and subject to immediate disciplinary action at HPI’s discretion

In an effort to provide the healthiest and most harmonious living environment possible, all admissions will be subject to a one-week trial period. At the end of this period, management will determine suitability of continued residence at Healing Properties, Inc. If the intended prospect is determined unsuitable, his unused rent will be refunded (provided he/she is not dismissed for any rule violations!). Clients may exercise previously mentioned trial option in the first week only.

BY SIGNING THIS AGREEMENT, THE CLIENT AGREES THAT UPON SURRENDER OR ABANDONMENT OF HIS UNIT (AS DEFINED BY CHAPTER 83, FLORIDA STATUTES) HPI SHALL NOT BE LIABLE OR RESPONSIBLE FOR STORAGE OR DISPOSITION OF THE CLIENT’S PERSONAL PROPERTY. THE CLIENT HAS 24 HOURS AFTER BEING DISCHARGED TO RETRIEVE HIS PERSONAL BELONGINGS.

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Client Date

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Staff Date

(Sample) Rule Violation	* Consequence (Sample)
Don’t go to meeting on your own	* Meeting sign in sheet
Miss Community meeting	* 9:00pm Curfew
Miss Big Book Study	* 9:00pm Curfew & Add another week to obligation
Miss Curfew (even one minute)	* One Hour earlier curfew per occurrence
Miss Rent Day (No Call No Show)	* 9:00pm Curfew
Having two weeks of a rental balance	* 10:00pm Curfew
Having any rent balance	* 11:00pm Curfew
If you don’t have a full-time job and you are on the compound between 10:00am – 4:00pm (Exceptions: you work nights, taking a shower or eating)	* 7:00pm Curfew (If you’ve got no place to go during the day then you must have no place to go at night.)
Bed is not made, or room is a mess	* 10:00pm Curfew (individual)
Unit is a mess and/or dishes in the sink	* 10:00pm Curfew (Unit)

GOOD NEIGHBOR POLICY AND PROCEDURE

All Clients must adhere to the following rules or face consequences varying from earlier curfew to immediate discharge depending on the severity of the situation:

No loud music or noise from the hours of 8pm – 9 am.
Park in Healing Properties Delray Beach parking spaces only.
Garbage bagged securely and placed in the trash bins provided. Bins shall be placed in the appropriate place for pickup every week on the designated trash pickup day for each apartment.
All cigarette butts shall be placed in the appropriate disposal points found on property. Absolutely NO throwing of cigarettes in the street/yard or neighboring properties.
No loitering or trespassing on nearby private or public property including but not limited to: neighbor’s yard, public parking areas, private businesses or the Delray Beach Police Station.
While driving, follow all speed limits and adhere to all laws and ordinances.
No stealing of any kind. This includes goods in a retail store, bus fare, etc.
Treat all neighbors and tourists with respect, regardless of race, creed, sexual orientation etc.
Remembering that Healing Properties does not own the buildings being occupied, in the event of a complaint from a neighbor, Healing Properties’ Property Manager, Jun Yang, must be contacted at 561-699-9026 so that he can provide the neighbor with his contact information upon request (NARR standard 36.01)
Clients are not to try to resolve issues with issues with neighbors.
Regardless of whether it is or is not possible to resolve the issue, Property Manager must still contact the neighbor and maintain communication until a satisfactory resolution is reached (NARR standard 36.02)
Clients are to greet neighbors cordially and maturely. Clients also must understand that in addition to being a Client of Healing Properties they are members of a wider community as a member of a neighborhood and therefore must demonstrate dignity and respect at all times when interacting with neighbors. (NARR standard 36.03)

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Client Date

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Staff Date

CLIENT PARKING POLICY

In order for clients to have their vehicle on property they must present valid registration, insurance, and driver’s license. All vehicles present must be approved by house manager. It should also be noted that Healing Properties reserves the right to search any vehicle in the event that there is suspicion of illicit substances on property. Failure to comply with staff’s request will result in termination of residency at our properties

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Client Date

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Staff Date

HAZARDOUS ITEMS SEARCH AND CONSENT POLICY

At Healing Properties, we provide a safe environment free from drugs, alcohol, weapons and/or any other hazardous material. Due to this, it should be noted that all Client’s belongings will be searched upon intake for anything that could be dangerous to the community.

Items include but are not limited to: alcohol, narcotics, firearms, knives, controlled substances, poisonous substances, explosive or flammable substances, bleach, and cleaning supplies.

In addition, each apartment/room will be searched at least once a week for any prohibited materials. Any prohibited materials found will be immediately disposed of and Client(s) will receive the appropriate consequence for possession of said materials. Furthermore, Healing Properties also reserves the right to search any vehicles parked on the property.

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Client Date

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Staff Date

MEDICATION STORAGE AND USAGE POLICY

Prescription narcotic medications are absolutely not permitted within Healing Properties. All other prescriptions are allowed in the event that they are prescribed by the Client’s physician and taken exactly as prescribed. Over the counter medications should be out of sight and stored in the Clients nightstand or dresser.

Clients will be solely responsible for taking care of their own prescribed medications. Healing Properties does not administer or prescribe any medications.

Sharing medication with other Clients is a dischargeable act.

All Clients at Healing Properties are responsible for accurate accounting of their medications. All medications must be listed on the Client Intake Form. At any time, staff deems necessary they must be permitted to count medications to confirm accuracy of usage. Clients are not to leave medications out in the open or unprotected. It is encouraged that Clients utilize a personal lock box for all medications to ensure the safety of their belongings. In the event that Clients do not have a lock box or cannot afford one then Clients must keep medications in a dresser drawer or with on their person at all times. In the event that deviations from prescribed dosages occur it may be considered abuse. Abuse of medications will be considered a relapse and residency will be terminated.

Medications that are not permitted while residing at Healing Properties Include but aren’t limited to:

Gabapentin, Suboxone, Subutex, Pre-workout supplements, mouthwash with Alcohol, Kava, Kradom, Synthetic Marijuana, Benzodiazepines, prescription Marijuana, Kombucha, steroids, Coricidin, Robotussin or other cough syrups.

In addition, it should be known that any prescription medications that are considered controlled substances by the state of Florida (levels I-V) will not be permitted at any time while residing at Healing.

In the event that Staff finds a Client with unauthorized medications/substance, the Client will be discharged, and the medications and/or substance will be destroyed appropriately.

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Client Date

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Staff Date

Consent for Urinalysis/Alcohol Testing

I understand that abstinence from all mind/mood altering substances (drugs and alcohol) is a requirement to be a Client at Healing Properties. Therefore, I will be required to submit to drug (Urine Screen) and alcohol (Breathalyzer) testing at any time during my participation. In the event that I refuse to comply with the request to provide a sample then I may face discharge from Healing Properties. At any time that my test results are positive I will be discharged.

Healing Properties will UA and BA every 3 days (72 Hours) and will test more frequently if deemed necessary by suspected drug use or drinking alcohol.

Healing Properties will incur all cost for the urine drug screen (UA) and will consider the cost a part of the Client’s weekly rent.

Staff will be present while Client is supplying a sample to ensure the validity of the Sample.

I have the right to request any positive test result to be confirmed by an independent lab. However, I do understand that any and all expenses that I incur from this confirmation test will be solely my responsibility. This confirmation test must be performed within 12 hours.

I am currently prescribed the following medication from my physician:

I have read and understand this document and the consent for urine/alcohol testing as a part of my participation of living within Healing Properties.

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Client Date

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Staff Date

REOCCURENCE OF USE POLICY

Per the Discharge Policy, no reoccurrence of usage on property will be tolerated. However, upon successful completion of Detox services then client may be considered for readmission into this facility.

We recommend:

Legacy Detox: 954-388-8029

Just Believe (Detox, Treatment): 877-380-2237

Allure (Detox, Treatment): 561-475-3505

DAF (Detox, Treatment): 561-278-0000

Courage House (Sober Home): 423-661-1625

Clients will only be considered for readmission based upon their willingness to comply with all policies and procedures included in Phase 1 of the program.

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Client Date

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Staff Date

RELAPSE/DISCHARGE POLICY

Relapse and Administrative Discharges:

At Healing Properties, Clients will be automatically discharged for relapsing while living within this facility. Healing Properties will not hold Clients personal belongings following discharge unless arrangements have been made with the house manager.

It should be noted however that it is the policy of this facility to offer access to and coordination of addiction treatment services to include detoxification or treatment at a level of service. Therefore, Client may remain under staff’s supervision until alternate placement is arranged. However, each Client has the right to refuse coordination of further services. In the event that further services are refused Clients must vacate the premises with all of their belongings within a timely manner (i.e. 10-30 minutes).

Furthermore, your emergency contact and referring treatment provider will be notified immediately following your discharge from this facility.

Abandonment:

If a Client is not on Properties by Curfew and it is apparent that he has Abandon the program, Staff will contact his Emergency Contact immediately.

The Client will have 10 Days to come and get his belongings and medication.

All Pre-Paid Rents will be forfeited, as per the Admission Paperwork.

Successful Completion:

To successfully complete Healing Properties program, Clients must have completed their 90-day commitment and need to have given staff a written 2-weeks’ notice.

Deposits will not be used for last week’s rent.

Deposits and Pre-paid rents will be refunded (to the person who paid the deposit, i.e. Parents, Employer or Client) after Client has packed and cleaned his room.

You will receive an introduction to the Alumni Program.

EMERGENCY PROCEDURES

IN CASE OF AN EMERGENCY FOLLOW THESE PROCEDURES:

Overdose & Medical Emergency Procedures

1) Call 911. Stay on the phone with the 911 operator until she/he tells you to do otherwise

2) Notify Property Manager at 561-699-9026 and CEO at 561-699-5521

Our Main Location is: 44 SW 4^th Avenue Delray Beach, FL 33444

3) Stay with the individual until you are relieved by a doctor, an Emergency Medical technician, or someone with superior training or experience.

Note: Narcan Is available on property and Is to be administered by qualified staff. Each Staff Member has been educated through the “Overdose Prevention Training”, by Department of Children and Family Services.

4) Notify FARR within 72 hours of any Overdose, whether it is on or off property.

Fire Procedures

Do not attempt to go into a fire area unless it is safe for you. Possible hazards include burns, smoke inhalation, fallen debris and chemical explosions.

Minor Fire

If the fire is small and easy to control, follow these steps:

Call 911 if the situation calls for it. If not,
Use one of more of the fire extinguishers. Do not use water on any fire if it is around or involved with electricity or chemicals of any kind.
Attend to any life-threatening burns if you have the knowledge to do so
Remove hazardous chemicals, aerosol cans, etc., from the fire area.
Call Manager on duty
Call 911 if the situation has not been resolved
Clean the area of debris and water
Notify CEO and write an incident report as soon as possible.

Major Fire

If the fire it NOT easy to control:

Call 911. Stay on the phone with the 911 operator until she/he tells you to do otherwise
Evacuate all people from the immediate area

The designated meeting place will be across the street on the sidewalk.

IN CASE OF AN EMERGENCY FOLLOW THESE PROCEDURES:

Tornados and Severe Thunderstorm Procedures

Notify all persons of the impending tornado/storm.
Telephone the manager(s)
Evacuate if time permits, however if storm is too close, take cover inside.
Stay away from doors and windows. In the event of a tornado, cover yourself and others with cushioned materials such as coats, linens, towels, etc.
Anyone who is outdoors and doesn’t have time to safely reach a building should move to a low point, such as a ditch.
Avoid using telephones, radios or a/c-powered equipment until the storm has passed.
If an injury results, follow “Emergency Procedures.”

Important: After the storm, it is very important that you check the area for hazardous conditions. Be especially ware of electrical wires, natural gas leaks, chemical spills, etc. Notify the manager on duty of any areas you think might cause problems.

Hurricane Procedures

Pre-Storm Procedures:

When a minimum of a tropical storm watch is issued, all Clients will be notified via an emergency meeting. The following will be covered:

All emergency checklists and time frames will be reviewed so that the houses will be secured in the event that a hurricane is issued from the National Hurricane Center.
Stock up home with supplies.
If the situation worsens to a hurricane watch, Clients will be given the option to return home If they desire. In order to do this, Client must
1. Fill out an overnight pass which Includes the name address and phone number of who they will be staying with, as well as meetings they will be attending. In addition, Client agrees to submit to a drug test and breathalyzer test upon their return.
If there is a “Mandatory Evacuation” for Healing Properties Location. All Staff and Clients will report to the appropriate Hurricane Shelter.

Post-Storm Procedures:

After the storm subsides and the roadways are clear, all managers are requested to come to the house. Steps will be taken to resume safe operations a quickly as possible.

1) Managers are to take pictures or videotapes of the damage to provide to the insurance adjustors. Notify the insurance carrier.

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Client Date

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Staff Date

EMERGENCY/NON-EMERGENCY PHONE NUMBERS

* Emergency 911

* Delray Beach Police Dept 561-243-7888

* Suicide Hotline 800-273-8255

* EMERGENCY MANAGEMENT 561-243-7888

* TDD (Hearing Impaired) 561-712-6343

* RESOURCE & CRISIS COUNSELING 211

American Red Cross 561-833-7711

FEMA 800-621-3362

Fire Rescue – Non-Emergency 561-712-6550

FPL Power Outages 561-697-8000

Health Department 561-840-4500

Palm Tran 561-841-4200

Palm Tran Connection 561-649-9838

Salvation Army 561-686-3530

Sheriff (PBSO) – Non-Emergency 561-688-3000

United Way 561-375-6600

Delray Medical Hospital 561-498-4440

5352 Linton Blvd, Delray Beach, FL 33484

Narcotics Anonymous Help Line (561)848-6262

Alcoholics Anonymous Help Line (561) 655-5700

Client Rights
Chapter 397.501 – Florida Statute

Right to Individual Dignity
Right to Non-Discriminatory Services
Right to Quality Service
Each Client must be delivered services suited to his or her needs, administered skillfully, safely, humanely, with full respect of his or her dignity and personal integrity, and in accordance with all statutory and regulatory requirements.
Right to Communication
Each Client has the right to communicate freely and privately with other persons within the limitations imposed by service provider policy.
Right to Care and Custody of Personal Effects of Clients
Right to Education of Minors
Right to Confidentiality of Client Records
The records of service providers which pertain to the identity, diagnosis, and prognosis of and service provision to any individual Client are confidential in accordance with the chapter and with applicable federal confidentiality regulations and are exempt from the provisions of s.119.07(1) and s.24, Article L of the State Constitution. Such records may not be disclosed without the written consent of the Client to whom they pertain except that appropriate disclosure may be made without consent.
Right to Counsel
Each Client must be informed that he or she has the right to be represented by counsel in any involuntary proceeding for assessment, stabilization, or treatment and that he or she, or the Client that is a minor his or her parent, legal guardian, may apply immediately to the court to have an attorney appointed if he or she cannot afford one.
Right to Habeas Corpus
At any time, and without notice, a Client involuntary retained by a provider, or the Client’s parent, guardian, custodian, or attorney on behalf of the Client, may petition for a writ habeas corpus to question the cause and legality of such retention and request the court issue a writ for the Client’s release.
Liability and Immunity
Service provider personnel who violate or abuse any right or privilege of a Client under this chapter are liable for damages as determined by law.
All persons acting in good faith, reasonably, and without negligence in connection with the preparations or executions of petitions, applications, certifications, or other documents or the apprehension, detention, discharge, examination, transportation, or treatment of a person under provisions of this chapter shall be free from all liability, civil or criminal, by reason of such acts.

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Client Date

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Staff Date

GRIEVANCE PROCEDURE

SUMMARY STATEMENT:

It is the policy of Healing Properties to have a procedure for grievance for its Clients. Any Client, who feels he is being treated unfairly, has an unresolvable conflict with Healing Properties or its employee(s), or is unsatisfied with living conditions, may follow a grievance procedure in order to resolve the conflict.

POLICY GUIDELINES:

Clients should always discuss their problems or complaints first with house manager. Most problems should be resolved at this level. If not, the Client may appeal to successively higher levels of authority for a final decision.
When presenting a grievance, the Client may have another employee/Client in attendance at any step in the process.

When a grievance is presented in writing, a written reply shall be returned.

Grievance meetings are to be held in a private place.
A Client may not be disciplined for initiating a grievance in good faith.

GRIEVANCE PROCEDURE:

Present the grievance verbally in person to the house manager (Jun Yang). The housing manager and/or housing supervisor must give an answer within two (2) business days.
If the matter is not resolved at “I” above, the Client may appeal in writing to the CEO (David Zaiff) in which the Client resides. The CEO must respond within two (2) business days.

If the Client is still unsatisfied and wishes to appeal the CEO decision, he may appeal to FARR. FARR can be contacted at 561-299-0405 or at www.farronline.com/grievance.

It’s important to follow the grievance or complaint procedures carefully and to document all pertinent facts, dates and information when filing a report or claim.

Step 1: Filing

A Formal Grievance should be filed within 30 days of when the complainant became aware or suspected the violation of ethics or standards. The Formal Grievance should be documented on the FARR Formal Grievance Form; Verbal grievances will not be acted upon. Access to this from can be gained by contacting 561-292-0405 or by going to www.farronline.com/grievance .

Step 2: Submission

The FARR Formal Grievance Form should be submitted to the Executive Director of FARR, or if a perceived conflict exists, to the Chairman of the FARR Ethics Committee;

Step 3: Notification of Receipt

Grievant should be notified by email or telephone within 3 business days of the Executive Director’s receipt of the grievance. The Executive Director of FARR forwards a copy of the Grievance to the Chairman of the FARR Ethics Committee for review and discussion;

Step 4: Investigation

Within 30 days of receipt of the written compliant, the FARR Ethics Committee will complete an objective investigation of the matter and record the findings in writing;
An extension of no more than 30 days may be granted for investigations that take longer than the initial 30-day timeframe. No member of the Ethics Committee or Executive Committee shall intentionally try to stall, prolong, or delay proceedings. The complainant /grievant and / or respondent may be requested to appear separately in front of the Ethics Committee. Written notice of the time and date will be sent to the grievant at least 10 days prior to the hearing.

Step 5: Presentation to the Board

FARR Ethics Committee presents to the FARR Executive Committee at the next scheduled meeting. The presentation shall include the compliant / grievance; investigation summary including an objective account of everything that transpired to
result in the grievance and as well as anything that have occurred as a result of the grievance, and the recommended action to be taken;

Step 6: Board Decision / Recommendations

FARR Board of Directors will discuss and make a formal recommendation for vote at the next general meeting. A report of the findings, voting results, and corrective actions to be taken will be provided to the grievant via email within 14 business days after the general meeting. The proceedings will be recorded in general meeting minutes to keep official record.

___________________________________ _____________

Client Date

___________________________________ _____________

Staff Date

CLIENT GRIEVANCE FORM

All grievances are to be filed in writing in accordance with Grievance Policy.

Describe in detail the nature of the complaint, dispute or disagreement about which you are filing this grievance.

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Include all persons involved.

Describe attempts you have made to resolve this issue.

Describe how you would like to see this issue resolved.

If a you feel that their grievance wasn’t resolved by Healing Properties to their satisfaction, they may contact the Florida Association of Recovery Residences at 561-299-0405 or www.farronline.com/grievance.

Client Printed Name: _____________________________________________ Date: _______________________

Client Signature: ____________________________________________________

MAINTENANCE REQUEST FORM

Date: ______________________

Client: ______________________

Unit Number: _______________________

Problems/Repairs Needed: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Best Time to Make Repairs: ______________________

By signing below, I agree that I have not tampered with the problem/repair needed and did not cause any damage. I understand that If I caused any damage, then I will be responsible for the repair payment.

Client Signature: ______________________

Client Phone Number: ______________________

_____________________________________________________________________________________

For Management Use Only:

Scheduled Repair Date: ______________________
Repair Completed By: ______________________
Completion Date: ______________________
Comments: ________________________________________________________________________________________________________________________________________________________________________________

RESOURCE GUIDE

If you are homeless or close to it, or maybe you need help with your electric bill or rental assistance, please read on.

I have tried to compile as much info as I can come across, most started with 211 and from there I got a lot of information from others also in difficult situations.

HEALTH

FL Dept. of Health: www.doh.state.fl.us/

Palm Bch Cty Health Dept: www.pbchd.com

Shots & Immunizations (see Van Schedule)

Comprehensive AIDS Program 561-844-1266

Women, Infants & Children (WIC) 800-342-3556

www.pbchd.com/wic/wic_services.html
HEALTH CARE DISTRICT

Option 1 Health Care Benefits: 561-659-1270

Lake Worth/Lantana: 561-547-6800

My MD Now: http://www.mymdnow.com/ or call them at 1-888-MDNOW-911 (7 Days a week from 8am to 8pm with 4 locations)
DEPT. OF CHILDREN & FAMILIES-

Food Stamps/Insurance/Financial Assistance
DCF/ ADM 561-837-5078 WPB

Intake Interview: 888-444-4358 or

561-837-5300

Bill Tracking Fax: 561-992-1922
More info: 866-930-0035 *See following link* http://www.myflorida.com/accessflorida/
Cell Phone FREE: www.safelinkwireless.com
800-977-3768 – Enrollment or

800 378-1684-for tech Support

Bus Passes: 561-355-2754 – www.pbcgov.com *31 day pass for $5 bring, wage printout & ID.

Palm Tran (561) 841-4200 or (877) 930-4287

Palm Tran CONNECTION (561) 841-4287 or 649-9838 or (877) 870-9849 or at www.palmtran.org

3044 S. Military Trail – Suite D
Lake Worth, FL 33463 OR

3201 Electronics Way W.P.B, FL 33407

DENTAL

Children Medicaid Dentist 561-616-5255

Atlantic Coast Dental Assn. 561-968-7714

Samaritan Gardens 561-366-1147

PRESCRIPTION HELP

Patient Assistance Programs www.needymeds.com

Community Caring of Boynton 561-364-9501

RX Outreach 1-800-769-3880

The Medicine Program 1-866-694-3893

VISION

Samaritan Gardens 561-366-1147

Lighthouse for the Blind (eyeglasses)
561-586-5600

Vision USA – Referral Service 1-800-766-4466

Primary Plus Vision Plan 1-800-393-2873

FLORIDA STATEWIDE ADVOCACY COUNCIL:

2727 Mahan Drive, MS-57

Tallahassee, Florida 32308

850-488-6173 Phone and 850-922-5312 Fax

Florida Advocacy: People With Disabilities

1-850-488-9071 or Toll Free 800-342-0823

Fax 850-488-8640

Aid to Victims of Domestic Abuse
561-265-2900 24hr. Hotline and 561-265-3797
Counseling & Advocacy Center 800-355-8547

EDUCATIONAL:

Florida Department of Education –

Vocational Rehabilitation 561-624-6957

LAKE WORTH UTILITY:

Electric: In Lake Worth, it is (NOT FPL).

City of Lake Worth: 414 Lake Ave. Box 404

Lake Worth, Fl. 33460-0404

(561) 533-7300 {8am-5pm M-F}

[email protected]

Water: (561) 533-7300 {8am-5pm M-F}

Waste Services: (561) 533-7300 {8am-5pm M-F}

OTHER UTILITY COMPANIES:

Comcast: 800-266-2278

Direct TV: 888-777-2454

AT&T: 800-222-0300
Customer Service: 866-666-1675

DSL 24 Hour Repair: 888-321-2375

DSL Department: 877-534-1038

Telephone Department: 888-764-2500

Public Transportation
PALM TRAN CONNECTION 561-649-9838
561-841-4287 N.PBC
877-930-4287 S.PBC
561-833-8873 Downtown Shuttle
800-874-7245 Tri Rail
DRIVERS LICENSE: To check the status or validity of a drivers license visit: https://www6.hsmv.state.fl.us (Quicker too)
or call: 561-681-6333 and 850-617-2000
Dept of Highway Safety & Motor Vehicles
850-617-2000

Florida Highway Patrol 561-640-6820
Clerk & Comptroller: Court Service/Traffic violations/Public Records/Public Funds

561-355-2994
If you want to be heard try everything try writing to the governor of Florida:
Office of Governor Charlie Crist
State of Florida PL-05 The Capitol
Tallahassee, FL 32399-0001or email him http://www.flgov.com/contact_form
and there is always the president. It is my understanding that only 10 letters are chosen each day for him to get a sampling of what the Americans think. So you may want to send your letter a several times and make the envelope unique. The White House 1600 Pennsylvania Avenue NW Washington, DC 20500 and include your email address. You may alternatively want to try: http://www.whitehouse.gov/contact/
Which is a contact form for quicker response… and has much more accurate information on it.

Florida Resources Directory:

Governor’s Office of Tourism, Trade and Economic Development
The Capitol, Suite 2001, Tallahassee, Fl. 32399 Main: (850) 487-2568 — Fax: (850) 487-3014
E-mail: [email protected]

* http://www.floridaresourcedirectory.org/

State of Florida Information Center:

1-866-693-6748 or locally at 850-488-1234
LEGAL & MORE
Housing Contact # for PBC     561-684-2160
Sheriff’s Office       WPB         561-688-3000
Palm Bch Sheriff’s Delray       561-274-1075 Sheriff’s Office Belle Glade    561-996-1670 Sheriff’s Office Boca                561-558-2700 Sheriff’s Office North Cty WPB 561-776-2000
Court Services & Government
Clerk/ Circuit Court                561-930-2903
Dept of Business & Prof. Reg. 850-487-1395

Advocacy ( Mental Health) 866-532-1440
COMPUTER RESOURCES

(LEARNING & CONTACTS)

*First off if you don’t have a computer or don’t know how to use one. Don’t worry! First start by going to your local library and getting a library card. Then you can go there to use the computer and learn, sometimes the staff will help you if they are not busy. Or try

http://www.techsupportalert.com

Entrepreneurs: New Business start ups!

For Business Owners or Starting businesses try this site: http://www.grants.gov/ *This is not for personal help!

EMPLOYMENT: Palm Bch Career resources:

http://hotjobs.palmbeachpost.com/

http://hotjobs.palmbeachpost.com

www.careerbuilder.com

www.simplyhired.com/stops

www.beyond.com/careers

www.myresumeonline.org

www.workseed.com

www.resumerabbit.com

http://www.globalpitch.com/

www.freecareersearch.com

www.computerwork.com

www.salescareeronline.com

http://florida.allstarjobs.com/lakeworth/

http://www.pbpulse.com/

*For best results hit the pavement with your resumes. Stop in to all small businesses too. Getting your information; resume and cover letter to as many employment agencies as possible. Make sure to go to Work force alliance also http://www.pbcalliance.com/ or call, they have many resources! You will see results! Make a job of getting a job.

Convicted Felon Services:

Justice Service Center – 561-840-3124

*For Restoration of Rights!

ALL KINDS OF ASSISTANCE PROGRAMS:

http://www.needhelppayingbills.com/index.html

411- Free Information: 800-373-3411

CLOTHING & OTHER

Salvation Army 561-682-1118

Dress for Success 561-863-6611

Dress for Success – New program in Lake Worth by emailing [email protected]

or calling Kelly Fason 561-249-3898.

St. Vincent de Paul

(clothing, furniture) 561-845-0562

No/Low cost car seat

Palm Beach Sheriff 561-688-4194

Safety Council 561-689-4733

No Cost Bicycle Helmet 561-478-6515

FOOD

America’s Second Harvest 800-771-2303

Food Stamps – Dept. of Children & Families

online at www.ebtaccount.jpmorgan.com

EBT – Customer Service (Main) 866-762-2237

EBT: 888-356-3281 call for lost or stolen cards.

www.myflorida.com/accessflorida/ 561-837-5078

Café Joshua – Lord’s Place Call 211

to request a Homeless Outreach Team appt

First Presbyterian Church 561-655-1707

(Hot meals, Mon. evenings)

St. Ann Place (showers) 561-805-7708

Women, Infants & Children (WIC) 561-681-2524

Check with local churches-many have food pantries and almost 20 sources are listed 211palmbeach.org

HUMAN TRAFFICKING HELP LINE 1-866-443-0106

The Institute for Universal Human Rights
954-534-4694

IMMIGRATION & REFUGEE

Catholic Charities 561-494-0928

Latin American Immigrant & Refugee 561-966-4515

Youth Co-Op- Refugee Employment 561-964-1693

US Immigration Service 800-375-5283

Farm Worker Council of Palm Beach 800-727-6224

LEGAL AID SOCIETY: 561-655-8944

MEDICAID: 800-226-5082 – 888-367-6554

www.dcf.state.fl.us/ess/

Federal government Program, administered by states to provide health care services to low-income individuals.

MEDICARE HOTLINE 800-633-4227

Health Insurance Program for: people 65 years of age and older, some disabilities under age 65, people with End-Stage Renal Disease

Medicare Prescription Program 800-772-1213

RENT OR UTILITY HELP

Adopt-A-Family 561-842-4338

C C C net (HIV/AIDS) 561-472-9160

Catholic Charities 561-996-0485

Center for Family Services 561-514-0564

Community Caring of Boynton 561-364-9501

Emergency Energy (60+age) 561-355-4746

Farm Workers 561-533-7227

U H Light Bill Help 561-355-4792

Palm Beach Human Services 561-845-4644

Salvation Army 561-682-1118

Salvation Army (Lake Worth) 561-968-8189

St. Vincent de Paul 561-844-8893

Urban League 561-833-1461

Lifeline (Telephone bill) 1-800-540-7039

Emergency Rent 1-877-891-6445

www.dcf.state.fl.us/homelessness

SENIOR HELP

CARES-Comprehensive Assessment & Review for

Long-term care services

State of FL, Dept of Elder Affairs

PB County 561-540-1181

Martin, St. Lucie, Indian River 772-460-3692

Area Agencies On Aging 561- 383-1111

Indian River Martin,Okeechobee,Palm Beach,St.Lucie

Elder Helpline 800-963-5337

Community Utility Resources:

Senior Housing 561- 775-9571

Catholic Charities affordable housing for low-income seniors Telephone Reassurance Program 211

Sunshine makes phone calls to seniors, the homebound/disabled (7:30am-5:00pm).

Mental Health Treatment Facilities/ Hospitals/Detox/and More
Mental Health Association – Palm Beach County

909 Fern Street, West Palm Beach, FL 33401
Phone 561-832-3755 — 866-832-3755
Substance Abuse & Mental Health Services Admin. http://www.samhsa.gov/ or 1-877-726-4727

J.F.K: (561) 965-7300 – 5301 S Congress Ave
Lake Worth, FL 33462 www.jfkmc.com

St. Mary’s: (561) 844-6300

901 45TH ST WEST PALM BEACH, FL 33407 www.stmarysmc.com Bethesda Memorial Hospital              561-737-7733
Boca Raton Community Hospital       561-395-7100
The Pavilion @Columbia Hospital    561-881-2670
CARP(Comprehensive Alcohol Rehab Program)
561-642-8737 or 561-844-6400

Delray Medical Center 561-498-4440
DAF: Drug Abuse Foundation 561-278-0000

Fair Oaks Pavilion                             561-495-1000
Glades General Hospital                    561-996-6571
Good Samaritan Medical Center        561-655-5511

JFK Medical Center                           561-965-7300
Jupiter Medical Center                       561-747-2234
Life Skills of Boca                             561-392-1199
Oakwood Center (45th St.)(Baker Act Facility)
561-383-8000
Palm Beach Gardens Medical Center 561-622-1411
Palms West Hospital                          561-798-3300
Pine crest Rehabilitation Hospital      561-495-0400
Sandy Pines Residential Hospital( Tequesta)
772-744-0211
South County MH Center (Baker Act Facility)
561-737-8400 or (561) 495-0522
St.Mary’s Institute For MH (Baker Act Facility)
561-840-6040
The Pavilion @ Columbia (Baker Act Facility)
561-881-2670
Veterans Affairs Medical Center     561-882-8262
Wellington Regional Hospital          561-798-8500
Wellness Resource Center                561-995-7388
West Boca Medical Center               561-488-8000
Western PBC Mental Health Clinic
561-992-1330 – Belle Glade

**CREDIT REPAIR: (Truly FREE)**

www.annualcreditrepair.com

This site was created several years ago, so that you are able to check your credit from all 3 agencies and see, and receive your detailed credit history a completely detailed report (once a year) for FREE, and there are no strings attached!

AARP: www.aarp.org/is a membership organization leading positive social change and delivering value to people age 50 and over through information, advocacy and service. Mail: AARP Nationwide: 1-888-OUR-AARP
601 E Street N.W.
Washington, DC 20049

TENANT/LANDLORD RIGHTS AND LAWS: www.800helpfla.com/landlord_text.html
800-435-7352

RED CROSS: Help with Rent and other assistance.

http://www.needhelppayingbills.com/html/get_help_paying_rent.html

Eviction & Foreclosure Info/Help:

http://www.needhelppayingbills.com/html/landlord_tenant_eviction_forec.html

LOCAL MEDIA CONTACTS:

http://www.pbchd.com/includes/links.html

Channel 5 Investigative Team: 561-712-6600

Channel 12: http://www.cbs12.com/ and contact at

[email protected]

Channel 25: http://www.wpbf.com/index.html

Or call, 561-694-2525

Fox 29: http://www.wflx.com or 334.206.1400

Better Business Bureau: 561-842-1918

WPB Criminal Defense: 561-659-5522

CDC: (Center for disease Control)

www.cdc.gov or 800-CDC-INFO.

TTY: 888 232-6348 – [email protected] 24 hrs.

IRS: www.irs.gov also see http://www.irs.gov/help/article/0,,id=96730,00.html WPB 561-616-2002 and nationwide 800-829-1040

BANKING INSTITUTIONS AND MORE:

Red Cross: 24 Hour helpline 1717 Toll-free

https://secure.rki.is/id/1002379

EMPLOYEE RIGHTS – FLORIDA: http://www.flsenate.gov/Statutes/index.cfm?App_mode=Display_Index&Title_Request=XXXI#TitleXXXI

Toll free – Florida Residents 800-342-1827

And this is a great site too: http://www.references-etc.com/state_employment_statues.html

AUTOMOBILE (NEW & USED):

RIGHTS & LEMON LAWS

http://www.800helpfla.com/lemonlaw.html

or call 800-321-5366

LIFE ALERT: ELDERLY EMERGENCY DEVICE.

“I’ve fallen and I can’t get up” http://www.lifealert.com/ or call 800-360-0329

GOODWILL INDUSTRIES: http://www.palmbeachcounty.com/directory/Thrift_Shops/57346.html OR call 561-740-4407

http://www.palmbeachcounty.com/

Thrift Stores – Palm Beach County

http://www.palmbeachcounty.com/directory/Thrift_Shops/more3.html

OTHER GOOD INFORMATIONAL SITES:

http://www.palmbeachcounty.com/

www.myflorida.com

www.211.org or www.211palmbeach.org

RESOURCES!!

A to Z Resource Guide: http://csapp.800helpfla.com/CSPublicApp/AZGuide/AZSearchResult.aspx

Or call 1-800-HELP-FLA (435-7352)

Info to get:

AN EMERGENCY KIT: TOILET PAPER, TOOTH BRUSH, SOAP ETC…

(Don’t know this one yet)

PLACE TO TAKE A SHOWER: Homeless

(Beach,)

Credit card debt solutions

Poison control

Schooling

Section 8 Housing: (561) 655-8530 Admin,

(561) 655-3582 HCV, (561) 655-8530 Public Housing

SHELTER

Hot Team (Homeless Outreach Team) 211

Salvation Army-Center of Hope: 561-682-1118

The Lord’s Place: 561-494-2811

Faith Farm (Boynton Beach): 561-737-2222

Shelter Helpline 1-800-493-5902

Emergency Financial Assistance for

Housing Program 1-877-891-6445
The Lord’s Place 561-494-0125

Samaritan Center, 772-770-3039

Facility for homeless families, Vero Beach

Vickers House 561-804-4970

Social Security 800-772-1213 www.ssa.gov/

Social Security Disability or Income

***www.disabilitysecrets.com/***

http://connections.govbenefits.gov/ssa_en.portal (Best: this is a site to see if you may qualify for SSD or SSI)

Applications: http://www.ssa.gov/d&s1.htm#dibap

Support Groups & Respite Care

Alpert Jewish Family & Children’s

Services 561-684-1991

Alzheimer’s (24 hr.) 800-272-3900

Bereavement (See Hospice)

Hearts to Hope (ages 3-17) – 561-832-1913

Boca Respite Volunteers – 561-391-7401

Center for Breast Care Support Group

West Palm Beach, 561-881-9200

Catholic Charities 561-842-2406

Counseling Programs

Chronic Illness/Disability Support www.cusan.org

FAU Memory & Wellness Center

Boca Raton 561-297-0502

Mae Volen Senior Center – 561-395-8920

New Day Adult Care Center & Support

Group for Caregivers, North Palm 561-844-0012

Shared Care Respite (every Wed.)

Boca Raton 561-203-3771

St. Mary’s Memory Disorder Center

West Palm Beach 561-882-6363

Parkinson 561-791-9885

Substance Abuse 800-644-6432

Stroke 561-373-4347

www.CaregiversMagazine.com

Support Group for caregivers – 561-483-5300

Transportation

Palm Tran Bus & Van 877-870-9849

Jewish Family & Children’s Serv. 561-684-1991

Mae Volen Senior Center

(south of Hypoluxo) 561-395-8920

Veterans Services

Veterans Hospital 561-422-8262

Veteran Services of Palm Beach 561-355-4761

Vital Statistics 561-514-5320

Workforce Locations 561-616-5200

Unemployment Compensation Information:

www.fluidnow.com

Disability

Coalition for Independent Living 561-966-4288

Healthcare Services

Healthcare District 866-930-0035

Samaritan Gardens 561-366-1147

Caridad Clinic-Boynton Beach 561-369-0832

Mental Health Assn. 800-969-6642

Project Access (for the uninsured)

561-433-3940

Shiners’ Kids Hospital 800-237-5055

Hearing

No Cost Amplified Phones 561-802-3353

Insurance

Florida Kid Care: www.floridakidcare.org

888-540-5437

www.healthykids.org/apply/

State’s children’s health insurance program

for uninsured children under age 19

VITA Health 866-930-0035

Palm Beach County Shared Cost

Affordable Health Plan

FREE MEDICAL EQUIPMENT, SUPPLIES, FINANCIAL SUPPORT

Clinics Can Help 561-876-3183

www.clinicscanhelp.org

Palm Healthcare Fdtn. Patient Financial Support

www.palmhealthcare.org 561-833-6333

PREGNANCY & PARENTING HELP

Birth line 561-278-0880

Lifeline – Catholic Charities 561-842-5301

provides clothing (maternity, baby through toddler)

Strollers, formula, crib, etc. at no charge.

Child Car Seat Safety Check 561-422-9578

Healthy Mothers/Healthy Babies 561-804-9441

Head Start 561-233-1600

Child development & family counseling

Catholic Charities Maura wood Community Supportive services single moms561-842-2406

Drowning Prevention (free swim lessons)

561-616-7068

Boot Camp Class for Dads 561-882-9100

Maternity-Siblings Class Newborn baby care class (St. Mary’s) Infant/Child CPR

Safe Sitter Course (St. Mary’s Med Ctr)

561-882-2769

MORE REFERRAL QUICK REFERENCE
Palm Beach/Treasure Coast 211 or
561-383-1111 for Palm Beach County
Child neglect/ Abuse Hotline
866-882-2991 for Treasure Coast Counties
800-962-2873
Elder Help line (over 60) 561-383-1112
Florida Domestic Violence Hotline
800-500-1119
Homeless Helpline    800-493-5902
Mobile Crisis Team 561-383-5777
Suicide Prevention Hope line Network
800-273-8255 and    800-784-2433
Teen Hotline   800-852-8336
Alzheimer’s Community Care 561-683-2700
Amigos Socialization Center    561-582-7224
ARC(Association for Retarded Citizens)
561-842-3213
Area Agency on Aging            561-684-5885
Center for Family Services       800-404-7960 Center For Group Counseling
561-483-5300 Boca
Family Health Counseling Center
561-967-1887 WPB
Family Hope                              561-650-6860
Peer Place Drop-in-center         561-712-0584
Jewish Family Services             800-393-5397

Veterans Services 561-355-4761

Workers’ Compensation: 850-413-1601
ORPHANAGE: http://www.orphanage.org/

http://www.missionfinder.org/orphanages.htm

http://www.houseparent.net/Directory/florida.htm

HELP WITH MEDICAL BILLS:

*Present and Past Bills. http://www.needhelppayingbills.com/html/help_with_medical_bills.html

HELP WITH ELECTRIC BILLS, UTILITIES, AND HEATING. http://www.needhelppayingbills.com/html/need_help_with_electric_bills.html

STUDENT LOANS:

Help with paying them off. http://www.needhelppayingbills.com/html/find_help_with_paying_student_.html

Government Benefits: For Personal. GovBenefits.gov is the official benefits website of the U.S. government, with information on over 1,000 benefit and assistance programs. Go to http://www.govbenefits.gov

HUMANE SOCIETY:

ANIMAL CARE & CONTROL

www.pbcgov.com/publicsafety/animalcare

561-233-1200

HURRICANE INFORMATION:

Florida Hurricane Hotline:800-342-3557

www.noaa.org *This is National.

Florida’s Site: http://flhurricane.com/

ABA journal: for help after a disaster.

http://www.abajournal.com/news/article/aba_announces_toll_free_hotline_for_florida_hurricane_victims/ or call 866-550-2929

INSURANCE:

GREAT LINK FOR A TON OF NUMBERS:

http://www.flains.org/content/view/581/51/

*Most are insurance, but there are others. Also listed are Hurricane help info for insurance.

GRANT PROGRAMS!!! (Florida)

http://www.floridastudentfinancialaid.org/SSFAD/factsheets/FSAG.htm

http://www.floridafunding.com/Pdf/StateGuide20042005.pdf

http://law.onecle.com/florida/public-health/403.71851.html

RUNAWAYS OR MISSING:

Amber Alerts:

If you would like to add something to this list that you feel will be helpful – email me at [email protected]. Please no Advertising, this is only to try and assist people that are in need of help!

If you are trying to seek help for you or a loved one or yourself and you want to give up, don’t! Help may just be that next phone call. If you have not found what you are looking for on here, maybe it is in another area or state or just another topic. You can email me and I will get back to you with answers to your questions.

God Bless!

There are many resources available to us all, if you truly are ready to give up the fight and get off the streets maybe this information will help. Numbers do change, funding is always a question, and then the criteria to meet the programs available. Be persistent and don’t give up! Ask every question you can think of to get to the next solution. If you would like an updated version of this email me at [email protected] . Please let me know if you have additional contacts or programs that can be added to this. Thank you, Dennis

(561) 563-8882

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